Privacy Policy

Effective Date: 01/10/2025

1. Introduction

WIZORG LTD
Little Winters Farm Roundbush Road, Layer Marney
Colchester, CO5 9UR
England

WIZORG LTD ("us," "we," or "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by WIZORG LTD.

2. Information We Collect

2.1. Personal Information

We take your privacy seriously and only collect the personal information necessary to provide you with the best service possible. The personal information we may collect includes, but is not limited to:

  • Your full name
  • Contact information, such as your email address, phone number, and mailing address
  • Billing and payment information for subscription services
  • Information provided when you contact our customer support

We use this personal information for several purposes, including but not limited to:

  • Creating and managing your account
  • Processing payments and delivering our services
  • Responding to your inquiries and providing customer support
  • Sending you important notifications and updates regarding our services
  • Complying with legal obligations and regulations

2.2. Non-Personal Information

In addition to personal information, we may also collect non-personal information about your interactions with our website and services. This non-personal information includes, but is not limited to:

  • Log data, such as your browser type, pages visited, and access times
  • Device information, including your device type, operating system, and IP address

The collection of non-personal information helps us improve our services, analyze user behavior, and optimize your experience with our platform.

3. Purposes of Processing & Legal Basis

We process your personal information for the following purposes:

  • Account and subscription delivery, and payment processing, legal basis: performance of a contract (Article 6(1)(b)).
  • Customer support, legal basis: performance of a contract, or our legitimate interest in resolving your queries (Article 6(1)(b) or (f)).
  • Sending service and account notifications (e.g. renewal reminders, booking confirmations), legal basis: performance of a contract (Article 6(1)(b)).
  • Complying with legal and tax obligations, legal basis: legal obligation (Article 6(1)(c)).
  • Website analytics (see Cookies, below), legal basis: your consent (Article 6(1)(a)).

4. Data Sharing and Third Parties

We share personal information with the following categories of recipients, only as needed to provide the Service:

  • Payment processing: our payment processor, to process your subscription and booking payments.
  • Website analytics: Google Analytics, to understand site usage (see Cookies, below).
  • Hosting: Amazon Web Services, to host and operate the Site.
  • Airport service partners: where you book an airport service (Fast Track, Business Lounge, Meet & Greet, Activities, Automated Check-In), we share the booking details necessary for that partner to fulfil it.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

5. International Transfers

Some of the processors listed above (our payment processor, Google Analytics, and Amazon Web Services) may process personal information outside the UK/EEA. Where this happens, we rely on an appropriate safeguard, such as an adequacy decision or Standard Contractual Clauses, to ensure your data continues to receive an equivalent level of protection.

6. Data Retention

We keep personal information only for as long as necessary for the purposes above:

  • Account data: for the duration of your subscription, plus 6 years afterwards (Limitation Act 1980).
  • Payment records: 7 years (HMRC record-keeping requirements).
  • Support correspondence: 3 years.

7. Data Security

The security and privacy of your personal information are of utmost importance to us. We have implemented a range of security measures to ensure the protection of your data, including but not limited to:

  • Secure Data Encryption: All data transmitted between your device and our servers is encrypted to safeguard it from unauthorized access, using industry-standard encryption protocols.
  • Access Control: Access to your personal information is restricted to authorized personnel who require it for the provision of services or support.
  • Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
  • Data Backups: Your data is regularly backed up to secure servers to minimize disruption in the event of data loss.
  • Secure Payment Processing: We partner with trusted, compliant payment processors to handle billing and payment information.
  • Data Minimization: We collect and process only the data necessary for the purposes outlined in this Privacy Policy.

Despite our best efforts to protect your information, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security. In the event of a security breach, we will notify you and relevant authorities as required by law.

8. Your Rights

We believe in upholding your rights when it comes to your personal information. You have the following rights and the means to exercise them:

  • Right to Access: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a structured, commonly used, and machine-readable format upon request.
  • Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to have it corrected. You can update your information by logging into your account.
  • Right to Erasure: You can request the deletion of your personal information in certain circumstances.
  • Right to Restriction of Processing: You can request the restriction of processing of your personal information. This means we will temporarily halt processing your data while the restriction is in place.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
  • Right to Object: If we process your data based on legitimate interests, you have the right to object to this processing.
  • Right to Complain: If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. However, we encourage you to reach out to us first, and we will do our best to address your concerns promptly.

Please note that these rights are subject to certain limitations and exceptions under data protection laws. Our Data Protection Officer is available to assist you in exercising your rights and addressing any inquiries or concerns you may have regarding your personal information.

9. Cookies

Upon your initial visit to our website, you may come across a notification at the bottom of the screen regarding the utilization of cookies. This notice triggers the storage of a cookie on your device, ensuring that your web browser recognizes you've acknowledged the message and, as a result, refrains from displaying it during subsequent visits.

While navigating our website, you are afforded the option to either consent to or reject the application of cookies for statistical purposes. These cookies serve the purpose of assessing user traffic and interactions with our website, facilitating the ongoing enhancement of its user-friendliness and the relevance of the content provided.

By opting to accept cookies, our servers will automatically capture general information pertaining to your browsing activities. This statistical data analysis contributes to the continuous improvement of our website and is conducted through Google Analytics.

The data collected encompasses details such as IP addresses, geographical origins, visit dates, session durations, pages viewed, their sequence, and content shared on social media platforms. It is essential to note that this data is anonymized, and we do not delve into the analysis of individual user journeys. We neither share this information with external entities for commercial purposes nor transmit it to other websites.

You can communicate your consent to the use of cookies either by selecting the "Yes, I accept" option when presented or by simply continuing your navigation on our website. If you prefer not to make use of cookies, you can express your choice by selecting the "No, I refuse" option. It's important to be aware that this may potentially limit your ability to access or use certain features on our website.

Every cookie utilized on our website has a standard lifespan of 90 days, at the end of which they are automatically removed. Additionally, you have the freedom to delete cookies at any time before this expiration date by choosing the "delete/remove cookies" option in your browser's settings. The next time you visit our website, you will once again be given the opportunity to accept or decline the use of cookies.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at the following address:

  • Address: Little Winters Farm Roundbush Road, Layer Marney Colchester, CO5 9UR, England
  • Email: contact@passfly.co
  • Phone: