The Passfly help centre
Your questions. Answered.
Bookings, payments and your account: find the details you need to plan your journey.
What can I book with Passfly?
Choose airport services and destination activities, or explore our travel eBook collection. Services and activities are booked and paid for separately.
Do I need a membership to book?
No. You can book and pay for airport services individually with or without a membership. Members get unlimited Automated Check-In after the first paid check-in and member rates; the member price and the standard price are shown before payment.
Who will welcome me at the airport?
Passfly sells the service and remains your contracting party. It is performed on site by one of our airport service partners at the selected airport.
How is my payment handled?
Payments are encrypted and processed by a specialist payment provider. Review the amount and terms before confirming your purchase.
Can I book for another traveller?
Yes. You can book for family, friends or colleagues. Enter the details of the person who will use the service.
Where will I find my confirmation?
Your payment confirmation is emailed after purchase. The service voucher or final instructions are sent separately, within the timing stated before booking. Contact our team if they have not arrived.
How can I get help with my trip?
Contact our team by email or chat for help with your booking or questions about the services.
How do I get back into my account?
Choose the password reset option on the sign-in page and follow the instructions sent to your email.