Choose your service
Select your airport and check availability.
Meet & Greet
Book your Meet & Greet.
A personal airport welcome and assistance along the way. For the journeys where a little extra care makes all the difference.
Plan your welcome
Book each service separately, with or without Passfly+. With Passfly+: 24 hours free, then 39.9 €/month if you choose it at checkout. Cancel anytime. Membership details
Dedicated agent
Personal assistance
Arrival or departure
Meet & Greet
A dedicated agent,to guide you.
A personal airport welcome and assistance along the way. For the journeys where a little extra care makes all the difference.
Your booking
Book in three steps.
Add your trip
Enter your flight, travel date and traveller details.
Get your confirmation
Review your booking before payment. Your booking information is then sent by email.
The details to check before you go.
Location
Check the location and access information for your booking.
Date and time
Check the date and time of your booking.
Conditions
Read the service conditions before you book.
Meet Passfly+
Passfly+.
More from every trip.
Unlock the full travel eBook library, unlimited Automated Check-in, and member rates on your bookings.
Explore the membershipWhat is included with the Meet & Greet service?
An agent meets you at the stated meeting point and provides the assistance described for the option you choose: depending on the airport, priority passage through security and immigration, help with baggage, and escort to your gate, vehicle, or connecting flight. VIP assistance is a separate, fuller service available as an option from the Meet & Greet page. The description of the option you book defines the service supplied.
Can I book this service for others?
Yes, you can book Meet & Greet, or the VIP assistance option, for family, friends, or business associates. Simply provide their flight details and contact information of their booking.
How far in advance should I book?
We recommend booking at least 48 hours before your flight to ensure availability. Last-minute bookings may be accommodated depending on agent availability and airport capacity.
What if my flight is delayed or cancelled?
Please contact our customer support (Monday to Friday, 9:00 AM to 6:00 PM CET/CEST) as soon as possible with your updated flight information. We will do our best to adjust your booking and ensure your agent is informed and ready for your new schedule.
Is the service available for arrivals, departures, and connections?
Yes, Meet & Greet is available for arrivals (from plane to vehicle), departures (from vehicle to plane), and connections (between flights), depending on the options offered at the chosen airport.