Your 14-day period
Where a withdrawal right applies, you have 14 days from conclusion of the contract to change your mind without giving a reason.
This right follows from Directive 2011/83/EU as implemented in your country of residence (in the United Kingdom, the Consumer Contracts Regulations 2013). The period expires 14 days after the day the contract is concluded. To exercise it, inform us of your decision by an unequivocal statement; it is enough to send it before the period expires.
Use the online form above, or send an unambiguous statement to contact@passfly.co or to WIZORG LTD at the address below before the deadline. The model form below is optional.
Cancelling your subscription stops renewals. Withdrawal is a separate request that may entitle you to a refund. Specify your intention and the contract concerned.
Effects and refunds
For membership, withdrawal within 14 days of purchase results in a full refund of fees collected, even if benefits have already been used. There is no pro-rata deduction or recovery of discounts. Payment is returned without undue delay and no later than 14 days after receipt of your decision, using the original payment method unless you expressly agree to a fee-free alternative.
For airport services booked separately, if you expressly requested performance during the 14 days, a proportionate amount for services already supplied may be payable under the applicable rules. This does not reduce the full membership refund. Loss of the right after complete performance requires the prescribed agreements and information; a booking or checked box alone does not mean performance is complete.
Services and content concerned
Leisure activities on a specific date or period are excluded from the statutory withdrawal right. Ticket cancellation options still apply.
Membership access does not automatically remove the right to withdraw from the subscription. For a separately purchased eBook, a dedicated checkbox records your request for immediate download or access and acknowledgement that withdrawal rights end when that download or access begins. Statutory guarantees remain unaffected.
Model withdrawal form
Complete and send only if you wish to withdraw. Copy this model into an email or print and send it by post.
WIZORG LTD, Little Winters Farm Roundbush Road, Layer Marney, Colchester, CO5 9UR, England, contact@passfly.co.
I hereby withdraw from my contract for the following service: ____________________
Ordered on / order reference: ____________________
Full name: ____________________
Address: ____________________
Email used for the order: ____________________
Signature (paper notification only): ____________________
Date: ____________________