Terms applicable from October 28, 2026.
The website https://passfly.co is operated by WIZORG LTD, a British company registered under 12553665, with a share capital of £1 (one pound sterling). Its registered office is Little Winters Farm Roundbush Road, Layer Marney, Colchester, CO5 9UR, England.
These terms of sale and use apply to every Passfly order and to use of the site. They cover optional Passfly+ membership, individual automated check-in, Fast Track, Meet & Greet, VIP assistance, lounges, activities and eBooks. A Customer is anyone ordering or using the site; a Member holds a membership. Individual purchases remain available without membership.
Choose a service, understand what it includes
Fast Track. You receive a voucher by email for the dedicated lane at the airport and date on your order. The delivery and refund conditions below apply.
Meet & Greet and VIP assistance. These are separate services. Meet & Greet provides an agent at the stated meeting point and the described assistance. VIP assistance is a fuller personal escort, selectable from the Meet & Greet page. The description of the option you book defines the service supplied.
Business Lounge. Your purchase provides access to the named lounge for the stated duration. Opening hours, food, drinks and facilities are those described before booking.
Individual Automated Check-in. Without membership, each check-in costs 0.5 €. Order at least four hours before your flight.
Activities. The activity page identifies the exact product and inclusions: admission, a guided visit, audio guide, booked slot or reservation service. Prices are per person. A member rate is displayed only when it is genuinely below the standard rate; otherwise everyone pays the same price. If a venue is free to enter, the charge covers the described service, never admission to the venue itself.
Digital eBooks. Purchase them individually or access the catalog through membership. An eBook bought individually is emailed to the address given at purchase; this purchase does not create an account. With membership, eBooks are read online from the library once you are signed in to your account. Some eBooks are reserved for active members and cannot be bought individually. Files are supplied without DRM, for devices with a compatible reader. They are for personal use and may not be resold or redistributed.
Understanding the amount you pay
Trial and renewal. If you tick the membership box when buying a personalized travel service, a free 24-hour trial starts at that time. Unless you cancel during those 24 hours, it becomes a monthly subscription costing 39.9 € per month. When the purchase is an Automated Check-In, a one-off fee of 0.5 € is charged for that first check-in; the following ones are included free of charge while the membership is active. Each month, the subscription renews and the nominated card is charged automatically until cancellation.
Taxes. All applicable taxes are included in the displayed prices.
Payment methods and security. Visa, MasterCard and American Express payments are collected in EUR through an external payment provider using encrypted transmission. We do not retain the complete card number or its security code. A payment token, the BIN (first six digits), the last four digits and the account and booking information described in our privacy policy may be retained.
Member rate and standard rate. For Fast Track, Meet & Greet, Business Lounge and Activities, two prices may be displayed side by side: the member rate, which applies when the optional membership is ticked at checkout or active on your account, and the crossed-out standard rate, which is the price charged to anyone without a membership. The standard rate is the price applied at the same time to non-members. It is not a former price.
Total price. The total due today, taxes included, is displayed on the payment page before you confirm. If you tick the membership box, the monthly fee that follows the trial is displayed next to it.
Bookings already paid. A service purchased at the member rate while membership was active remains valid after cancellation or withdrawal. Discounts already received are not recovered.
Changing your mind and receiving a refund
The statutory withdrawal window. You may withdraw without giving a reason within 14 days from the purchase date. Cancelling with “Manage membership” is not a withdrawal: it ends the membership immediately but does not give rise to a refund.
Using membership. Benefits become available when your order is confirmed. You may start using them immediately and retain 14 days from purchase to withdraw. Using the benefits does not reduce the membership-fee refund.
Withdrawal and membership fees. If you withdraw within 14 days of purchase, all membership fees collected are refunded, even if you have used the benefits. No amount is deducted for elapsed days, and discounts already received are not recovered. We return payment to the original payment method without undue delay, no later than 14 days after receiving your request. The 24-hour trial remains free; cancelling during it costs nothing.
How to withdraw. Send an unequivocal statement to contact@passfly.co or the WIZORG LTD address below before the deadline. See the information and model withdrawal form. Cancellation stops renewals; withdrawal is a separate request that may entitle you to a refund.
Airport services. A separate checkout box collects your request for immediate booking processing and service on your chosen date, including during the 14 days. Starting performance alone does not remove this right. Loss after full performance requires the agreements and information prescribed by law.
Immediate eBook delivery. A separate checkbox before payment records your express request for download or access to begin before the withdrawal period ends, and your acknowledgement that the withdrawal right ends when downloading or access starts, under the consumer law of your country (for consumers in France, Article L221-28, 13° of the French Consumer Code).
Dated activities. Leisure activities supplied on a specific date or period do not carry a statutory withdrawal right. Ticket cancellation and refund conditions are disclosed before booking.
Stopping membership and keeping your bookings
Cancel whenever you choose. Use Manage membership in the website menu or your account. Cancellation takes effect immediately, ends future debits and is confirmed by email. Membership benefits end, but you can still book at the standard rate. A booking already paid at a member rate remains valid and will be honoured; no discount is clawed back. Cancellation does not itself create a refund entitlement, which is a separate matter under the withdrawal provisions.
Action by WIZORG LTD. We may end the Contract with one month's notice emailed to the registration address. A breach of these terms, especially the prohibited uses set out under “Using Passfly and its content”, may result in suspension for the time needed to investigate and, where necessary, immediate termination. We give advance notice of suspension or termination to the same email address.
Effect on refunds. Ending the Contract under this section does not create a right to reimbursement, except where it amounts to exercising the withdrawal right described under “Changing your mind and receiving a refund”.
Failed membership payment. If a membership payment fails, we may suspend the membership benefits and invite you to update your card. If the payment remains unsuccessful after notice, the membership may end, without affecting any amount already due.
From your order to confirmation
Confirming a purchase. The order is concluded when you confirm payment after accepting these conditions. We send an email confirmation. The displayed currency and tax-inclusive total are shown before confirmation.
What is included in each purchase
The membership and separate bookings. A finalized membership gives you access to the complete eBook catalog (destination guides, cost-saving strategies, planning resources and a new exclusive eBook each month), unlimited Automated Check-In, and member rates on Fast Track, Business Lounge, Meet & Greet and Activities. Fast Track, Meet & Greet, Business Lounge and Activities are booked and paid for separately on the Site, by members and non-members alike. They are sold by WIZORG LTD, which remains responsible to you for their proper performance in accordance with applicable law, and are performed on site by our airport service partners acting as subcontractors.
Partner availability. We check availability before payment. The partner must still accept and fulfil the booking; acceptance is not guaranteed. If the partner refuses it or the product cannot be provided, its price is refunded automatically and in full, without requiring you to take action.
Sending your travel documents. Fast Track can be booked up to four hours before departure. The voucher is emailed, normally during the 24 hours before the flight; late bookings may receive it later, but it must be usable before the flight or service time. Check your spam folder and contact support if it is missing so we can resend it promptly. If we cannot provide a usable voucher in time, a full refund is made automatically, without fees. Your right to end the contract for late delivery under the consumer law of your country (for consumers in France, Articles L216-1 to L216-3 of the French Consumer Code) remains. Automated Check-in must be booked at least four hours before departure, with the boarding pass emailed during the final 24 hours. Lounge and activity conditions are shown before booking.
Account access and your information
Account creation. An account is created for your booking or chosen membership. We send the access details by email: your supplied email address is the username and our system generates the password.
Eligibility and accurate information. You must give us a valid, current and accurate email address. Using the Service confirms that you are of legal age and entitled to use it in your country of residence. Identity theft may lead to legal action, including criminal prosecution.
When membership begins. Your subscription takes effect when you select Passfly+ and confirm the order. The registration email confirms that starting date and supplies your login details. Before the first subscription debit, we email its date and time. A downloadable copy of the contract is available on request by email.
Keeping access private. Protect your login details and password and report unauthorized use. You may not give third parties access without our prior agreement.
Using Passfly and its content
Ownership. All intellectual property rights in https://passfly.co, its content and associated know-how belong to WIZORG LTD.
Your permission to use the Service. When the Contract is concluded, you receive a non-exclusive right to access and use the services. That right cannot be transferred.
Uses that are not permitted. The following restrictions apply to the Site and Service:
Do not use the Site illegally or contrary to these terms.
Do not sell, copy, rent, lend, distribute, transfer or sublicense any part of the Site's or Service's content, or use the Service commercially.
Do not seek unauthorized entry into our systems or our subcontractors' systems, or disrupt, impair or interfere with the Site's or Service's quality, operation or performance.
Do not deliberately introduce viruses or other malicious software or otherwise abuse the Site.
Do not use the Service to send spam or harass anyone.
Our responsibilities and your protections
Liability and mandatory rights. For distance contracts, WIZORG LTD remains fully responsible for the proper performance of its obligations, including where its partners perform them, as required by applicable consumer law (for consumers in France, Article L221-15 of the French Consumer Code). Nothing in these terms excludes or limits liability for death or personal injury, fraud, or gross or wilful misconduct, or where the mandatory law of your country of residence prohibits it. WIZORG LTD can only be released from all or part of its liability by proving that the non-performance or defective performance is attributable to you, to the unforeseeable and unavoidable act of a third party unconnected with the supply of the services provided for in the contract, or to force majeure. Our partners and subcontractors are not third parties for this purpose.
Website availability. We make reasonable efforts to keep https://passfly.co available 24/7. Maintenance or technical issues may cause temporary downtime; this does not affect your statutory rights, including your right to a refund of any paid service that cannot be provided.
Other websites. Links on https://passfly.co may lead to websites outside WIZORG LTD's management or control. We are not responsible for their content or operation.
Information and liability. The Service supplies eBook content, Automated Check-In and member rates to assist you. We work towards accuracy, completeness and reliability without promising any particular result, and we invite you to check the information specific to your trip (times, documents, access conditions) before you travel. We are liable for the direct and foreseeable loss caused by our breach of our obligations. Nothing in these terms limits your statutory rights, including the legal guarantee of conformity for digital content and services (for consumers in France, Articles L224-25-12 et seq. of the French Consumer Code), or liability for death, personal injury, fraud or gross negligence.
Legal guarantees. Digital content and services sold on Passfly are covered by the legal guarantee of conformity and the guarantee against hidden defects provided by the mandatory rules of your country (for consumers in France, Articles L224-25-1 to L224-25-31 of the French Consumer Code and Articles 1641 to 1649 of the French Civil Code). eBooks and Automated Check-in bought individually are supplied once: Box 1 below applies. The Passfly+ membership (eBook catalog, account, unlimited Automated Check-in) is supplied continuously: Box 2 applies. To use a guarantee, write to contact@passfly.co. For airport services and activities, your statutory rights in case of non-performance or defective performance also apply.
Box 1 – Digital content and services supplied once (eBooks and Automated Check-in bought individually) (Model required by Articles D. 211-3 and D. 211-4 of the French Consumer Code; the French version prevails.)
The consumer has two years from the supply of the digital content or digital service to obtain the implementation of the legal guarantee of conformity if a lack of conformity appears. For one year from the date of supply, the consumer only has to establish the existence of the lack of conformity and not the date on which it appeared.
The legal guarantee of conformity entails the obligation to supply all updates needed to keep the digital content or digital service in conformity.
The legal guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following the request, free of charge and without major inconvenience.
The consumer may obtain a price reduction while keeping the digital content or digital service, or may terminate the contract with a full refund against giving up the digital content or digital service, if:
1. The professional refuses to bring the digital content or digital service into conformity;
2. Bringing the digital content or digital service into conformity is unjustifiably delayed;
3. The digital content or digital service cannot be brought into conformity without costs imposed on the consumer;
4. Bringing the digital content or digital service into conformity causes major inconvenience to the consumer;
5. The lack of conformity persists despite the professional’s unsuccessful attempt to bring it into conformity.
The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to first request that the digital content or digital service be brought into conformity.
Where the lack of conformity is minor, the consumer is entitled to cancel the contract only if the contract does not provide for payment of a price.
Any period during which the digital content or digital service is unavailable while being brought back into conformity suspends the remaining guarantee period until the conforming digital content or digital service is supplied again.
These rights result from Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
A professional who obstructs the implementation of the legal guarantee of conformity in bad faith faces a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 242-18-1 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund against giving up the digital content or digital service.
Box 2 – Passfly+ membership (continuous supply for the whole membership, renewed monthly until cancellation) (Model required by Articles D. 211-3 and D. 211-4 of the French Consumer Code; the French version prevails.)
The consumer is entitled to implement the legal guarantee of conformity if a lack of conformity appears during the whole duration of the Passfly+ membership from the supply of the digital content or digital service. During this period, the consumer only has to establish the existence of the lack of conformity and not the date on which it appeared.
The legal guarantee of conformity entails the obligation to supply all updates needed to keep the digital content or digital service in conformity during the whole duration of the Passfly+ membership.
The legal guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following the request, free of charge and without major inconvenience.
The consumer may obtain a price reduction while keeping the digital content or digital service, or may terminate the contract with a full refund against giving up the digital content or digital service, if:
1. The professional refuses to bring the digital content or digital service into conformity;
2. Bringing the digital content or digital service into conformity is unjustifiably delayed;
3. The digital content or digital service cannot be brought into conformity without costs imposed on the consumer;
4. Bringing the digital content or digital service into conformity causes major inconvenience to the consumer;
5. The lack of conformity persists despite the professional’s unsuccessful attempt to bring it into conformity.
The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to first request that the digital content or digital service be brought into conformity.
Where the lack of conformity is minor, the consumer is entitled to cancel the contract only if the contract does not provide for payment of a price.
Any period during which the digital content or digital service is unavailable while being brought back into conformity suspends the remaining guarantee period until the conforming digital content or digital service is supplied again.
These rights result from Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
A professional who obstructs the implementation of the legal guarantee of conformity in bad faith faces a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 242-18-1 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund against giving up the digital content or digital service.
Getting help and resolving a problem
How to contact the company. Write to contact@passfly.co or WIZORG LTD, Little Winters Farm Roundbush Road, Layer Marney, Colchester, CO5 9UR, England.
Telephone: .
Company registration: 12553665; VAT registration: GB348565072.
Complaints. Write to contact@passfly.co with your name, the email used for the order, the order reference and a description of the problem. We answer within five working days and, if the file needs further investigation, tell you how long it will take. If you remain dissatisfied, you may use the mediation procedure below.
Consumer mediation. After first contacting us, if our response does not satisfy you, the consumer dispute mediation procedure under French law is available free of charge through CM2C. You may also contact the European Consumer Centre in your country.
CM2C: 49 rue de Ponthieu, 75008 PARIS; telephone 01 89 47 00 14.
Submit a dispute at https://www.cm2c.net/declarer-un-litige.php or email litiges@cm2c.net.
Applicable law and courts. These terms and the contract are governed by English law, without depriving you of the protection afforded by the mandatory provisions of the law of your country of habitual residence (for a consumer residing in France, the French Consumer Code). If you are a consumer, you may bring proceedings against WIZORG LTD before the courts of your place of residence or those of England; any claim WIZORG LTD brings against you is brought only before the courts of your place of residence. Your mandatory rights to bring or defend proceedings in your own country remain intact.
Events beyond the parties’ control. Where force majeure makes performance impossible, neither party is responsible for resulting non-performance, deficiencies or delays. Performance and related obligations, including payment, are suspended while that event lasts, and no subscription fee is charged, or it is refunded pro rata, for any period in which the Service could not be provided. Either party may still use the cancellation rights in “Stopping membership and keeping your bookings”.
If a provision is invalid. The rest of these terms remain effective if one provision is declared void. The affected provision is replaced and interpreted, as far as possible, so it remains valid while reflecting the original intention.
Changes to these terms. We may amend these terms only for a legitimate reason: a change in law or regulation, a technical or organisational change to the service, or the correction of an error. The new version is published on this page with its date and applies to contracts concluded from that date. For current members, it applies only after one month’s notice sent by email; they may cancel free of charge at any time before it takes effect, and the previous terms continue to apply until then. Bookings already paid remain governed by the version accepted at the time of the order.